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Overview
Refund and Returns Policy
At Ronettes, we strive to provide you with the best possible shopping experience. Our Refund and Returns Policy is designed to ensure your satisfaction with every purchase. Please read the following carefully to understand our policies.
1. Return Eligibility and Conditions
We gladly accept returns on most unused and unopened items within 7 days of the purchase date. To be eligible for a return, your item must be in the same condition as received, including the original packaging.
2. Initiating a Return
To initiate a return, please contact our customer support team through our ‘Contact Us’ page on the website. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process.
3. Refund Process
Once your return is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable.
4. Damaged or Incorrect Items
In the rare event that you receive a damaged or incorrect item, please contact our customer support immediately. Provide clear photos of the damaged items and packaging. We will arrange for a replacement or issue a refund as appropriate.
5. Return Shipping
Customers are responsible for return shipping costs, except in cases of damaged or incorrect items. We recommend using a trackable shipping service to ensure your return is received.
6. Unauthorized Returns
Items returned without prior authorization may not be accepted. Please contact customer support before returning any items to obtain the necessary authorization.
7. Refused or Undeliverable Packages
If a package is refused or deemed undeliverable by the shipping carrier, the customer will be responsible for the original shipping cost, return shipping cost, and any applicable restocking fees.
8. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.
9. Contact Information
For any questions or concerns regarding our Refund and Returns Policy, please contact us through our ‘Contact Us’ page on the website or email us at support@ronettes.pk.
Thank you for choosing Ronettes. We appreciate your trust and are committed to ensuring your satisfaction with our products and services.
Need help?
Contact us at support@ronettes-pk for questions related to refunds and returns.