Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The delivery time for your order depends on your location, the shipping method selected during checkout, and the processing time. Typically, orders are processed within 1-2 business days, and standard shipping may take an additional 3-5 business days. Expedited shipping options are available for faster delivery.
To create an account, click on the “Sign Up” or “Create Account” button on our website. Fill in the required information, including your email address and a secure password. Follow the prompts to complete the registration process. Once registered, you can log in to your account to track orders, manage preferences, and access exclusive features.
If you need to change your shipping address, please contact our customer support as soon as possible. We’ll do our best to update the address before the order is shipped. Note that changes may not be possible once the order has been dispatched.
To track the status of your order, log in to your account on our website and navigate to the ‘Order History’ section. There, you will find real-time updates on the status of your order, including tracking information once it becomes available.
For security reasons, we do not store your credit card information on our servers. All payment transactions are processed through secure and encrypted payment gateways to ensure the safety of your financial information.
Sales tax is applied based on your shipping address and local tax regulations. The applicable tax amount will be displayed during the checkout process before you complete your purchase.
Our shipping options and destinations are usually listed during the checkout process. Enter your shipping address, and our system will indicate whether we ship to your country. If you encounter any issues, please contact our customer support for assistance.
Packaging may vary based on factors such as item availability and warehouse locations. While we aim to consolidate multiple items into one package for efficiency, there may be instances where items are shipped separately. You can track the status of each item through the ‘Order History’ section on our website. If you have specific concerns, contact our customer support for assistance.
If you need to swap an item
Returns and Exchanges
Our returns policy allows for the return of unused and unopened items within 30 days of purchase. For detailed information on our returns process, eligibility criteria, and any exceptions, please visit our ‘Returns and Exchanges’ page on our website.
We apologize for any inconvenience. Please contact our customer support immediately, providing your order details and a description of the incorrect item received. We will work swiftly to arrange for the correct item to be sent to you and guide you through the return process for the incorrect item.
We’re sorry to hear about the damage. Please contact our customer support with your order details and clear photos of the damaged items and packaging. We will initiate an investigation and assist you in either receiving a replacement or processing a refund.
Once your return has been authorized, you will receive detailed instructions via email, including the appropriate mailing address. Follow the provided instructions to ensure your return is processed efficiently.
You can reach our customer support through the ‘Contact Us’ page on our website, where you’ll find a form to submit your query. Alternatively, you can email us at support@ronettes.pk or call our number during business hours for immediate assistance.
If you’ve entered an incorrect shipping address, please contact our customer support as soon as possible. If the order has not been shipped, we will attempt to update the address. Once the order is dispatched, changes may not be possible.
Orders are processed quickly to ensure prompt shipping. If you need to change or cancel an order, please contact our customer support immediately. Changes may not be possible once the order has been processed or shipped.
Pre-order availability depends on the product. If an item is sold out but eligible for pre-order, you will find this option on the product page. Follow the pre-order instructions, and you’ll be notified once the item is back in stock and ready to ship.